SM: When you’re in charge, is it ever okay to admit that you’re wrong or scared?
Stefani Schaeffer: When you have a team working for you, they’re looking to you for an example, so you must be continuously positive—even if you have doubts. But that’s not to say that if you make a wrong decision [you should deny it]. You don’t always make the right decision, but recognizing it, and not being afraid to admit it and move forward, that’s the sign of a true leader.

SM: How important is delegating responsibility when you’re in charge?
Stefani Schaeffer: You can delegate, but you should still know everyone’s job better than they know it themselves if you’re running the place. You should understand how every facet of your business works. Otherwise, someone can take advantage of you.

SM: What are some ways to motivate people?
Stefani Schaeffer: I’m a strong believer in incentive. Incentive-based programs inspire teamwork and it allows the cream to rise to the top. With an incentive you’re bringing in some healthy competition. When you make results public to your team, then you inspire everyone to want that positive reinforcement and so everybody tries harder.

SM: How close should you get with your co-workers?
Stefani Schaeffer: I don’t usually share personal information with people I work with. While there should be camaraderie, as a leader especially you have to be particularly careful in keeping a professional level and keeping certain barriers that maintain your ability to discipline. When you get too personal with your team, it takes away your ability to lead and to make the tough choices that sometimes come with being a leader. That’s not to say that you should be unfriendly, but personally I prefer to keep it at a professional level.