SM: Should people skip lunch or breaks if they’re really busy?
LF: People should not skip lunch or breaks for a few reasons. This break is needed [for you] to work for the rest of the day at maximum efficiency. Another reason is because you should be using the time to be with your co-workers and build relationships. And a third reason is because you might be able to use the time to run a personal errand or make a personal phone call that will enable you to relax more when you get off work.

SM: Do you recommend to-do lists for managing time? What’s the best way to construct/utilize them to be more productive?
LF: To-do lists are great—but they have to [be] prioritized. You can use a simple numbering system, where "1" means it must be done today; "2" means it needs to be done within a few days; and "3" means you've got more than a week to do it. Also use your Outlook calendar to schedule due dates. I recommend using the 50/50 rule—you have half of the amount of time given to you to do the project, to coordinate it, and the other half to be actually completing it. That's the only way you know you won't miss a deadline.